I am a member of a volunteer rescue squad. Over the past year, two of our ambulances have experienced broken windshields.
In each case, we contacted Safelite Auto Glass for replacement. We provided them with our name, address, phone number, contact name, insurance company contact info, policy number, date of incident, and all other information they provided.
In each case, a technician came and did the work. The tech had paperwork with him that showed all our insurance and contact information. And that's when everything went off course.
In each case, it took TWO MONTHS for Safelite to contact our insurance company. Because my name was on the contact information, for weeks and weeks I received phone calls and emails from Safelite asking for the same information I have given them earlier. Eventually, the claim was paid.
We will not do business with Safelite again and I recommend you avoid them. Use a local auto glass shop.